Mobile / Live
This policy sets out exactly what account and transaction data tvb310 holds, why we hold it, and the steps you can take to review or correct it. Availability of our services depends on local law and eligible regions, and this policy applies wherever access is permitted.
When you create an account, we collect the details you provide directly — your registered name, contact information, and the payment method you select, whether that is Touch 'n Go eWallet, FPX, or GrabPay. We use this information to operate your account, process wallet transactions, and respond to support requests you raise. We do not sell your personal data to third parties, and we do not share it outside the processes needed to run the account services you have signed up for. Certain technical data — such as device type, session activity and browser signals — is gathered automatically when you access the platform. This helps us keep the account environment functioning correctly and allows us to surface relevant account-level notices to you after login. Data you provide during a payment step, such as an FPX bank reference or a Touch 'n Go eWallet transaction ID, is retained for the period required to reconcile your wallet and handle any disputes you raise. Where retention is governed by financial compliance obligations, we keep records for as long as those obligations require. You may request a summary of what we hold at any time through the contact route described in this policy.
This policy covers data processed through your tvb310 account directly. It does not extend to services or pages operated by third parties, even where a link from our platform leads there. Understanding the boundary between what we govern and what falls outside helps you make informed choices about the data you share.
All data collected at login, during account registration, or when you update your profile details is covered by this policy. We process this data solely to authenticate your session and maintain your account record.
Transaction references generated when you deposit or withdraw using Touch 'n Go eWallet, FPX or GrabPay are held under this policy. We use them to match wallet movements to your account and to handle any queries you raise about a transaction.
Records of the game categories you access and general platform activity within your session fall under this policy. We do not share individual game-activity records with game studios such as PG Soft, Pragmatic Play, CQ9 or PlayStar beyond what is needed for the game to function.
Pages, services or payment processors outside tvb310's direct operation are governed by their own privacy terms. We have no control over how those third parties handle data once a transaction or link takes you off our platform.
You have practical options to manage the data tvb310 holds on your account. After logging in, your account dashboard shows the profile details we currently hold — name, contact information and linked payment method. If any detail is inaccurate, you can update it directly through the account settings page or raise a correction request with support. Where a correction requires identity verification, the account settings page will display the fields and documents needed to complete that step. If you want to know specifically what data we hold beyond what is visible in your dashboard, you can submit a data enquiry through our support channel. We aim to respond to data enquiries within a reasonable period and will confirm in writing what records we hold and the basis on which we hold them. Requests to delete your account data are handled on a case-by-case basis; some records may need to be retained for financial compliance purposes even after an account closure.
Log in and open account settings to see the profile data and payment method currently linked to your account. The dashboard reflects the current state of your record without needing a support request.
Update inaccurate profile information directly in account settings. Where the correction requires document verification, follow the instructions shown on that settings page to complete the process.
If you want a full picture of what data we hold beyond your dashboard view, submit a written enquiry through support. We will confirm the records held and the retention basis in our response.
You may request that we close your account and delete associated data by contacting support directly. We will advise you of any records that must be retained for compliance reasons before processing the closure.
If you have a question about how we handle your data, or if you want to exercise any of the rights described in this policy, the routes below are where to start. Keep your account username to hand when you reach out — it speeds up the process significantly.
Open the live chat widget from any page after login. State your data query clearly and include your registered account username so the support team can locate your record without delay.
Send a written data request to our support email address, which is listed on the Contact page within your account. Written requests are tracked and receive a written response confirming the outcome.
Many profile corrections and payment-method updates can be handled directly inside account settings without contacting support. Check that page first — it shows the fields you can edit and the verification steps required.
Data security and clear retention practices are part of how we run accounts at tvb310. We apply access controls so that your account record is only reachable by authenticated sessions, and we log access to sensitive fields for internal audit purposes. Cookies and session tokens are used to keep your login state active and to remember account preferences — not to build advertising profiles. You can manage cookie preferences through your browser settings at any time.
Your account is protected by authentication controls that restrict access to verified sessions only. We log activity on sensitive account fields, such as password changes and linked payment methods, so that unusual access is detectable and traceable.
We use session cookies to maintain your logged-in state and to store account preferences between visits. These cookies do not track your activity outside tvb310 and are not shared with advertising networks. Browser settings let you clear or block them at any time.
Account and transaction data is retained for the period required by the financial and operational obligations that apply to our platform. Once those periods pass, data is deleted or anonymised. Payment references linked to Touch 'n Go eWallet or FPX transactions are held for reconciliation purposes.
When this policy changes in a way that affects your rights or the data we collect, we will place a notice in your account dashboard after login. Continued use of the account following that notice indicates acceptance of the updated terms.
These are the questions we hear most often about data handling, account records and your rights under this policy. If your question is not covered here, the support routes listed above are the fastest way to get a direct answer.
We collect the details you enter during registration — your name, contact information and preferred payment method. If you link Touch 'n Go eWallet, FPX or GrabPay, we also hold the transaction references generated by those payment steps for account reconciliation purposes.
We do not sell your data. We share it only with the processors needed to operate your account — for example, the payment gateway handling your FPX or Touch 'n Go eWallet transaction. Each processor is bound by its own data obligations, which we reference when we engage them.
Log in and open account settings — the dashboard shows your current profile data and linked payment methods. For a more complete picture of records held beyond the dashboard view, submit a written data enquiry through live chat or email support and we will respond in writing.
Yes. Contact support with a written deletion request and include your registered account username. We will confirm which records can be deleted and advise you of any that must be retained for financial compliance purposes before processing your request.
We use cookies to keep your session active and to remember account preferences. They are not used to build advertising profiles or to track your activity outside our platform. You can clear or block cookies at any time through your browser settings, though this may affect your login state.
Once you request account closure, we process the deletion of your personal data where permitted. Certain records — such as payment transaction references linked to FPX or Touch 'n Go eWallet activity — may be retained for the period required by financial compliance obligations. We will tell you clearly what is retained and why.