Mobile / Live
Our legal framework sets out your rights, our obligations, and the scope of what applies when you access tvb310. Availability depends on local law and is accessible where local law permits — read through the sections below to understand the policy routes that govern your account.
These terms govern your use of tvb310 and apply to all account activity, including deposits made through Touch 'n Go eWallet, FPX, and GrabPay. By accessing the platform, you confirm that you meet the eligibility requirements set by the laws of your region. We do not represent that access is lawful in all jurisdictions — it is your responsibility to check local law before proceeding. Where a conflict arises between these terms and any specific product rules shown in your account dashboard, the specific rules take precedence for that transaction. Changes to these terms will be posted on this page; the version in effect at the time of a transaction governs that transaction. We aim to keep this page current, and the date of the last revision is shown at the foot of this section. For payment disputes tied to Touch 'n Go eWallet or FPX, the resolution path begins with your account transaction history — each entry carries a reference number you can cite when contacting support. GrabPay transactions follow the same record-and-reference approach. We do not process chargebacks outside the procedures described in your account's help section.
Deposits and withdrawals via Touch 'n Go eWallet are logged in your account wallet history. Each entry carries a timestamped reference for any query you need to raise.
FPX transfers are recorded at the point of instruction. If a transfer does not reflect in your account within the window shown on-screen, use the reference number from your bank confirmation to contact support.
GrabPay transactions follow the same reference-and-record process. Check your account wallet for the entry before raising a query — the reference is visible there once the instruction is processed.
Our policy applies to activity directly managed through tvb310. It does not extend to third-party services, external links, or payment processors beyond the point of handoff. Understanding scope helps you know which channel to use when something needs to be resolved.
Policy terms apply to login, account creation, session controls and identity verification steps shown within your account. Eligibility depends on local law and eligible regions.
Terms cover deposits and withdrawals processed through Touch 'n Go eWallet, FPX and GrabPay up to the point of handoff to the payment provider. Provider terms apply beyond that point.
All game content, odds displays, and account dashboard materials hosted on tvb310 fall within this policy. Content from embedded third-party frames is governed by the respective provider's terms.
External links, payment processor interfaces and any service operating outside tvb310 are not covered by these terms. We do not accept liability for third-party policies or their outcomes.
You have clear steps available to review, correct and query information tied to your tvb310 account. Start with the account dashboard — transaction records, session history and profile details are all visible after login without needing to contact support. If something looks wrong, the correction path is to update the relevant field directly in your account settings where permitted, or raise a support request for fields locked at the system level. For questions about how your account data is handled, send a written query through the support channel. We respond to account-level data questions via the contact routes listed in the Support section of this page. Keep your query specific: include your account reference and the record or field in question so the team can locate and address it without back-and-forth.
Log in and open the transaction or session history section. Each entry shows a timestamp and reference. Download or note the reference before raising any query.
Edit profile fields directly in account settings. For locked fields — such as registered mobile number or identity details — submit a correction request through support with your account reference.
Use the support contact paths listed on this page. State your account reference, the specific record involved, and what outcome you need. This keeps response handling faster on both sides.
If a term on this page is unclear in relation to your account, contact support in writing. We will clarify how the term applies to your specific account situation.
Policy questions, account correction requests and transaction disputes each have a dedicated route. Use the channel that matches your query type so it reaches the right team without delay.
Open the chat window from any page after login. Use this for time-sensitive account queries — reference your transaction number or account ID in the first message.
For written policy queries or formal account correction requests, use the email address shown in your account's help section. Include your account reference and a clear description of the issue.
The Help Centre in your account dashboard covers common policy questions, correction steps and dispute procedures. Check there first — many queries are resolved without needing to contact the team directly.
Account data at tvb310 is used only for the purposes described in this policy — session management, transaction processing, and account support. We do not share account details with third parties except where required to complete a transaction you initiated, such as processing a Touch 'n Go eWallet or FPX instruction.
Account and transaction data is retained for the period required to support your account and meet applicable record-keeping obligations. The categories of data we hold are listed in your account's privacy settings.
We use session and preference cookies to keep your account state across pages. Cookie settings can be managed from your browser or from the cookie control shown at the foot of this site.
Access to your account is protected by the authentication method you set at registration. If you suspect unauthorised access, change your credentials immediately and contact support using the live chat route.
To request a review of how your data is handled, or to ask about retention periods for a specific record, contact support in writing. Include your account reference and the specific data category you are asking about.
Quick answers to the policy questions we see most often. If your question is not covered here, the support contact routes above are the next step.
Access is available where local law permits. If you are in a region where accessing online gaming platforms is lawful, these terms apply to your account from the moment you register. Check your local regulations before proceeding — we do not represent that access is lawful in all jurisdictions.
Log in and open the wallet or transaction history section of your account dashboard. Each Touch 'n Go eWallet and FPX entry shows a timestamp, amount and reference number. Use that reference when raising a query with support — it lets the team locate your record without delays.
Open account settings after login. Fields you can edit directly — such as contact preferences — can be changed there. For locked fields like registered mobile number or identity details, submit a written correction request through support with your account reference and the specific field you need changed.
Account data is retained for the period required by applicable record-keeping obligations, even after you stop using the platform. To ask about the retention period for a specific record or data category, contact support in writing with your account reference and the category in question.
Send a written query through the email support route listed in the Support section above. Include your account reference, the specific term you are questioning, and the account situation it relates to. We will explain how the term applies to your case and, where appropriate, escalate to the relevant team.
We post updates to this page when terms change. The version in effect at the time of a transaction governs that transaction. We recommend checking this page periodically — the revision date at the foot of the page shows when it was last updated. Continued use of the account after a change constitutes acceptance of the updated terms.