Mobile / Live
These terms set out the rules that apply to your tvb310 account — from how you access the platform to how transactions are handled through Touch 'n Go eWallet, FPX, and GrabPay. Read through each section so you know exactly where you stand before you place your first bet.
By opening and using a tvb310 account, you agree to the conditions set out on this page. These terms govern access to all areas of the platform — the sports betting section, live casino tables, slot rooms, and any account wallet activity. They apply regardless of the device you use to access the service, whether that is a mobile phone, tablet, or desktop browser. Transactions processed through Touch 'n Go eWallet, FPX, and GrabPay are subject to both these terms and the separate terms of those payment providers. Where a conflict exists, the payment provider's terms govern the transaction itself, while our terms govern your account status and access. Access to tvb310 is available only where local law permits. If the laws in your region restrict or prohibit online gaming, it is your responsibility to confirm eligibility before creating an account. We reserve the right to suspend or close accounts where access is found to be in breach of local law or these terms. Account records, transaction history, and session logs are retained in line with the retention periods stated in our data section below. If you have questions about a specific clause, contact our support team through the channels listed on this page.
Deposits and withdrawals via Touch 'n Go eWallet are subject to wallet verification steps set by the provider. Your account wallet on tvb310 reflects confirmed transactions only.
FPX transfers link directly to your Malaysian bank account. Transaction status is shown in your account dashboard after the bank confirms the transfer.
GrabPay transactions follow GrabPay's own user agreement in addition to these terms. Check your GrabPay wallet balance before initiating a deposit.
These terms cover your tvb310 account and the content and services we operate directly. They do not govern external payment networks or third-party sites linked from our platform. Understanding the boundary helps you know who to contact when an issue arises.
Login, session management, and account security settings are fully governed by these terms. Any access dispute or lockout is handled through our support channels.
Deposits and withdrawals recorded in your tvb310 account wallet fall under these terms. The payment rail itself — Touch 'n Go eWallet, FPX, or GrabPay — operates under its own separate provider terms.
Game content supplied by PG Soft, PlayStar, CQ9, and Pragmatic Play is made available through our platform under licence. Mechanical rules for individual titles are set by each studio.
External links, affiliate pages, and payment provider portals are not under tvb310's control. We are not liable for content or terms on sites we do not operate.
As an account holder, you have the right to access your own records, correct inaccurate details, and raise questions about how your account is managed. These are practical rights you can exercise directly through your account settings or by contacting our support team. To review your transaction history, log in and open the Account section — every deposit and withdrawal processed through Touch 'n Go eWallet, FPX, or GrabPay is listed there with a timestamp and status. If a personal detail such as your registered name, email address, or contact number is incorrect, submit a correction request through the support channel and attach the verification document the form requests. Questions about specific clauses in these terms can be sent to us in writing; we will respond with a direct answer rather than a link back to this page. If you want to close your account, that request is also handled through support — account closure stops all future charges and access, and your data is retained only for the period required under applicable law.
Your full transaction log is in the Account section after login. It shows every confirmed deposit and withdrawal, including the payment method used and the amount credited to your wallet.
Submit a correction request through support with supporting documentation. Name, contact details, and payment information can be updated once verification is complete.
Send your question in writing through our live chat or email channel. We aim to respond with a specific answer, not a generic redirect to this page.
Account closure requests are processed through support. Once confirmed, access ends and data is held only for the period required by applicable law.
If a section of these terms is unclear, or if you need to act on one of the rights described above, contact us directly. We have three contact paths available depending on the nature of your question.
For account access questions and transaction queries, live chat is the fastest route. Start a session from the bottom-right corner of any page after you log in.
For written requests — corrections, account closure, formal complaints — email is the right channel. A written trail means your request is logged and trackable.
Many policy-related details, including your transaction history and current account status, are visible directly inside your account dashboard without needing to contact us.
Your account data is used to operate your tvb310 account, process transactions through Touch 'n Go eWallet, FPX, and GrabPay, and respond to support requests. We do not sell your personal data to third parties. Cookies are used to maintain your session state and to remember your preferences between visits; you can manage cookie settings through your browser. Account security is your joint responsibility — use a strong password and do not share your login credentials. If you suspect unauthorised access, contact support immediately through live chat so we can flag the account. Data is retained for the period required by applicable law and then deleted or anonymised. To request a copy of the data held on your account, or to ask for deletion, send the request through the email support channel with your account details.
Account data is used only to operate your account, process transactions, and handle support requests. It is not shared with advertisers or sold to third parties.
Session cookies keep you logged in. Preference cookies remember your settings. You can clear or block cookies in your browser, though doing so may affect platform functionality.
You are responsible for keeping your login credentials private. Report any suspected unauthorised access through live chat so the account can be reviewed without delay.
To access, correct, or request deletion of the personal data held on your account, send the request by email with your account reference. We respond within the period required by applicable law.
Short answers to what account holders ask most when reading through the tvb310 terms and conditions.
Your tvb310 account wallet and the transaction records inside it are covered by these terms. The Touch 'n Go eWallet itself operates under its own provider agreement. Both sets of terms apply to your deposit — ours cover the account credit, theirs cover the transfer.
Access is available where local law permits online gaming. It is your responsibility to confirm that access is lawful in your specific region before opening or using an account. We cannot confirm eligibility on your behalf.
Log in and open the Account section. Every deposit and withdrawal — including those made via FPX, GrabPay, and Touch 'n Go eWallet — is listed with a timestamp, amount, and status. No separate request is needed to view it.
Contact support through live chat or email with the correction you need and the supporting document requested on the form. Name, contact number, and payment details can be updated once verification is complete. The change is applied to your account and reflected in your dashboard.
Game mechanics and rules for titles from PG Soft, CQ9, PlayStar, and Pragmatic Play are set by each studio. We make the content available through the platform, but the rules of each game — including prize structures and feature triggers — are defined by the provider.
After account closure, your data is retained for the period required under applicable law and then deleted or anonymised. The exact retention period depends on the type of data. Send an email request if you want to know what is held and for how long.